Whether you are traveling for business or pleasure, choosing the right hotel is no easy matter.  To find that your hotel is not what you expected however, is not good for anyone.  With this in mind the following tips and observations will hopefully help you decide if Royal Palms Hotel is the right choice for you.

The hotel has an impressive list of credible awards, but is rated as a 3 star hotel, what should I expect?

We are pleased and proud to have been chosen as a Top 100 Hotel in the small category division in the 2014 Fodors Awards.  We are also a TripAdvisor Traveler’s Choice winner for 2015 in 3 categories – Top Hotel, Service, and Romance based on guest satisfaction of the Top 25 Hotels in the Caribbean (not easy for a hotel that isn’t in the Caribbean).  We owe a big thank you to all our guests who have been so positive about their experience.  We pride ourselves in being a 32 room boutique hotel and we appreciate all of our guests comments.  At the same time, we feel it would be useful to remember that awards are largely based on guest satisfaction which is closely tied to relative value for money and not simply on how ‘ritzy’ a hotel is.  Royal Palms Hotel is a 3+ star hotel and there are specific features that are required of a 4 star hotel that we don’t offer.  See below for more detail.

Location:

The property set in a mature sub-tropical garden and our accommodation ranges from suites in the garden, converted (rebuilt) stables in the “Mews”, suites in an adjoining estate house, and of course rooms in the main building. Many of our rooms are at ground level, some are a few steps up, and others are located on a second floor (European first floor).

Would a resort property be better for me?

Royal Palms Hotel is located on the outskirts of Hamilton, ideal for a traveler who is eager to explore Bermuda and all that our beautiful Island has to offer. If you are a sun-worshiper who prefers to relax on the beach and never set foot off property, then there are plenty of world class resorts and beach-front properties in Bermuda which may be better suited for these needs.

Bermuda is the Resort!

If, like us, you see the 22 square miles of Bermuda as the resort and are interested in exploring all of what Bermuda has to offer, then Royal Palms is a great base as we are located near the ferry and bus terminal, cycle rentals, shopping, nightlife and the widest range of dining options. While taxis can take you anywhere, Bermuda’s ferry service is one of the most enjoyable ways to get around the Island.

How about a pool?

Our small dipping pool while not ideal for swimming laps, is the ideal place to relax or cool off after a warm summer day.

How far do I have to walk?

The three Hamilton hotels are essentially equidistant from the center of Hamilton, albeit there are various walking routes. No Hamilton hotel is more than a few minutes nearer or further than any other, to anything in the city. Most people take 10-12 minutes to get to most of the popular places in Hamilton; ferry terminal, bus terminal and shopping district.

Do I really want tropical?

There isn’t anywhere in Bermuda, outside of the city center where you won’t hear tree frogs chirping in the evening and that includes Royal Palms (visit our photo gallery for a close-up of a Bermuda tree frog). Bermuda doesn’t have many mosquitoes, but if you do leave your door open at night with your light on you will attract insects. However, all of the windows at Royal Palms do have screens to prevent these unwanted visitors.

If you leave food out in any tropical or sub-tropical location ants will sniff it out; the same applies to eating in bed and dropping crumbs in the bedding. We provide bar style refrigerators in all of our Mini Suite & Deluxe Suite rooms, so this shouldn’t be a problem at Royal Palms. There is nothing poisonous, but we are a sub-tropical Island so if you invite the bugs in, they will come!

Royal Palms Hotel has a 3 star rating, what does that mean?

All of the rooms at Royal Palms Hotel are individually decorated and furnished to a high standard, along with all common areas. The hotel has two restaurants on property; Ascots Restaurant & Bar and a more casual restaurant, Just 24. We strive to provide guest service to the highest standards at both of these on property establishments. While we do not offer full room service which is a requirement for a 4-star hotel, we do offer tray service from our standard menu.

Our front desk closes at 11:00pm and so is not manned over night, another requirement of a 4-star hotel. However, we do have staff living on property and available by phone whenever the front desk is closed.

Finally, we do not have an elevator which is another requirement of a 4-star hotel as many of our rooms are located on ground level. The rooms located on the second floor are only a staircase away.